Contact us

In which country are you located?

  • Albania
  • Algeria
  • Argentina
  • Australia
  • Austria
  • Bahrain
  • Baltics
  • Bangladesh
  • Belgium
  • Benin
  • Bosnia and Herzegovina
  • Brazil
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Cameroon
  • Canada
  • Chile
  • China
  • Colombia
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Ecuador
  • Egypt
  • Estonia
  • Finland
  • France
  • Gabon
  • Gambia
  • Germany
  • Ghana
  • Greece
  • Guatemala
  • Guinea
  • Hong Kong, S.A.R.
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Ivory Coast
  • Japan
  • Jordan
  • Kazakhstan
  • Kuwait
  • Latvia
  • Lebanon
  • Liechtenstein
  • Luxembourg
  • Macedonia
  • Malaysia
  • Mali
  • Malta
  • Mauritania
  • Mauritius
  • Mexico
  • Montenegro
  • Morocco
  • Netherlands
  • New Zealand
  • Niger
  • Nigeria
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Russia
  • Saudi Arabia
  • Senegal
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Togo
  • Tunisia
  • Turkey
  • Uganda
  • United Arab Emirates
  • United Kingdom & Ireland
  • United States
  • Uruguay
  • Vietnam

Coface Japan - Tokyo

Akasaka Intercity 3F

Akasaka Intercity 3F
1-11-44 Akasaka Minato-ku

107-0052, Tokyo

Send a message

Items with * are required

How can we help you? *

Credit Insurance

*mandatory field

(About personal data protection)

Enquiry Channel * *
legend

Business Information

*mandatory field

(About personal data protection)

Enquiry Channel * *
legend

Political Risks

*mandatory field

(About personal data protection)

legend

Other topic

*mandatory field

(About personal data protection)

Ex: name@company.com

legend

Make a complaint

*mandatory field

Even with the best efforts possible, we know things can go wrong.
So, if you are dissatisfied with any aspect of our service, please let us know as soon as possible.
 
How ?
You can use our online form. You can also contact us by email (COMPLAINT.GMD@COFACE.COM) OR (COMPLAINT.JAPAN@COFACE.COM) as it is sometimes easier to write quick message.
Please make sure you describe your complaint, what you expect from us, your name, address and contract details (eg policy numbers)
 
Our commitment
Once you have sent your complaint, we will do our best to resolve the problem immediately. If we need more time to investigate, we will :

- Acknowledge receipt of your complaint

- Provide you with a reference number

- Send a final answer within a reasonable timeline

About personal data protection

  • Mr
  • Mrs

  • Trade Credit Insurance
  • Others (Trade finance, Business information)

  • Contract
  • Pricing
  • Service
  • Risk Underwriting
  • Claims
  • Cofanet
  • Invoicing/Accounting
  • Relations with a specific department
  • Company or employee behaviour
  • Other

legend